Customer Reviews and Testimonials

We pride ourselves on exceptional customer service and honest work. We frequently ask our customers for feedback so that we can continue to serve them at the highest level. Read some reviews from real customers of Alexander’s Import Auto Repair, and give us a try!

Check out our reviews on Google or Demandforce

“I had seen the glowing reviews for Alexander’s and had high expectations alexanders import auto repair mechanics in minneapolis mngoing in, but still they managed to absolutely impress me! “Honest” is definitely the word to describe them. When my vehicle was inspected by at a dealership, they told me my radiator was leaking and needed to be replaced very soon or I might end up on the side of the rode. Alexander’s was offering to do it for a third of the price the dealership was charging, so I dropped my car off. A few hours later, I get a phone call telling me that after very thorough testing, the guys at Alexander’s could find any evidence of a leak. Although it may be possible that the dealership can somehow identify trouble with my radiator further out than other mechanics, it certainly isn’t so damaged to require immediate replacement. Alexander’s could have just replaced the part, which they had already ordered for me ahead of time, and I would have been none the wiser, happily paying their great rate for quality service. However, the mechanic called me up and told me it wouldn’t be necessary. I still had them do some other minor service for me, but at the end of the day they saved me a lot of money. I think that’s the last time I get my vehicle serviced at the dealership. From here on, I’m always going to Alexander’s.”

– Vinicius T.

“Thank you, Wes and colleagues at Alexander’s import auto for the outstanding consultation, diagnostic work and implementation of software upgrade for my 2001 Volvo S60! I know that it needs more work to keep it running safely, but a number of the odd driving behaviors have already been fixed by the software update alone! I look forward to working with you again in the future and appreciate your respectful communication, honesty and consideration. I highly recommend you to prospective clients!”

– Anita K.

“You gave me a safe fix so I could drive my car until repairs could be
made. The cost of repairs was under the estimate & everything was done
on time. You also helped by dropping me off & picking me up. Excellent

– Janet M. 

“Simply stated, Alexander’s Auto Repair is the best place to take your car! The staff there are knowledgeable, respectful and personable. Whether it is a bigger repair or a regular maintenance check, each visit to their shop is an affirming one. They explain the details with ease, clarifying what is needed, providing options, making recommendations and working in a timely manner. With free loaner cars available, I have never been inconvenienced when mine is in the shop. Who ever knew car maintenance could be fun?! I have been a customer for over 20 years and counting. I will say it again: these guys are the best!

– Jenny M.

“Alexander’s Import is the most reliable, HONEST, kind, and caring car business I’ve ever dealt with. After moving to the twin cities from the south, I needed someone to repair my four runner and give me some honest advice on what to do which William has most certainly done! Not only do they offer free car rental while your car is being worked on, they are super quick. This is one business I feel comfortable coming to for years to come and completely trust.”

– Mary B.

“These guys did an awesome job of getting me into an appointment right away and then getting my ’02 Passat back up and running super fast. Not only that but they figured out the most efficient and economical way to get the repair done and also provided great follow up with me through the whole process. I’ll definitely be taking my car to these guys going forward, true professionals!”

– Todd F.

“Hands down one of the best place to repair your imported car ! I am still satisfied about the work and service on my BMW, thanks guys ! I can truly say they deserve more stars. Reliable, polite, and outstanding work. I honestly cannot believe I came across in my neighborhood. Thumbs up on this auto shop.”

– Antonio A.

“Pros. After spending the last couple years going to the same shop and seeing the service declining, I needed to find a new spot. Found Alexander’s online and am glad I did. They do great work at a good price and have complementary loaners. Super friendly guys, as well. As long as I’m living in the cities, I anticipate going to them for all my needs.”

– Nick P.

Simply the best place in Minneapolis. Every time I bring in my car I leave happy with a fair and super affordable price. They have never let me down and have continued to do the best work. I appreciate everything they’ve done! I would always recommend this place. These folks know cars!

– Chass U.

“William was very patient and explained the pros and cons of each repair (including doing nothing) for my car with 230,000 miles on it. I understood him. No pressure. There seemed to be good communication between him and the technicians doing the work.”

– Charolette R.

“Wes and his team at Alexander’s Import Auto are truly old school: honest, competent, and responsive. They take care of my Land Cruiser as if it they owned it. This is the only auto service I’ve ever truly trusted. Thank you guys.”

– Jay K.

“I have been a happy customer of Alexanders for over 25 years now. They are a joy to work with…responsive, friendly, and smart about cars. Most of all, I trust their honesty and integrity. I can’t recommend them highly enough!”

– Barbara M.

“I have been to Alexander’s for repairs and for pre-purchase inspections and they have always been fair and fantastic. Great communication about what’s going on. Loaner cars while they work on the vehicle. But it’s the customer service that makes it worth going to them. They are intelligent, trustworthy and fair. They will patiently answer your questions and give you reliable information. The best shop I’ve ever used, foreign or domestic. The only hesitation I have for giving a glowing review is the lines to get an appointment will only grow. I’ll still wait. I wouldn’t trust my cars with anyone else.”

– Sam C.

“I have been very pleased with Alexander’s Auto Repair, and am happy to recommend their services. They do what they say and say what they do, in a timely and (pretty) cost-effective way. They have kept a pair of older SAABs going for us! Five stars.”

– Charles L.

“I called ~12 mechanics in the area before taking my Volvo to Alexander’s; hands-down the most knowledgeable and helpful service I could find. Two places I called recommended them to me. Their shop is clean and organized; a top-notch operation with top-notch customer service. The price was more than fair and I was able to talk with the mechanic at length about what he found. In the waiting room there is a huge window that allows you to see your car as it’s being worked on. If I didn’t live in Texas I would come here every time.”

– Josh D.

“These Guys Are The Best! I had a problem with my 1999 VW Jetta. They fixed it very fast and did not charge me an arm and a leg. I was happy withe price they charged me and I would recommend people with imports to visit William and Wes ASAP! They will leave you with experience of feeling important. Thanks again.”

– M Thomas